Google Adsense – or when is big TOO big ?

I am not generally one for writing blog entries about customer support failures. Thanks to my technical work I have had my fair share of dealing with call queues and help-desk systems over the last 20 years. But compared with my experience with Google AdSense over the last weeks all of these just pale into funny memories. I have never experienced the outright refusal to acknowledge an issue and blanket denial of communications.   by  Alicakes*    The whole disaster began with an email we received in early August that our (Business) AdSense Account has been disabled. This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. Hello, After reviewing our records, we've determined that your AdSense account poses a risk of generating invalid activity. Because we have a responsibility to protect our AdWords advertisers from inflated costs due to invalid activity, we've found it necessary to disable your AdSense account. Your outstanding balance and Google's share of the revenue will both be fully refunded to the affected advertisers. Please understand that we need to take such steps to maintain the effectiveness of Google's advertising system, particularly the advertiser-publisher relationship. We understand the inconvenience that this may cause you, and we thank you in advance for your understanding and cooperation. If you have any questions or concerns about the actions we've taken, how you can appeal this decision or invalid activity in general, you can find more information by visiting…

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